PROBLEM:
Desktop Icon not created or nTerim/ nQuery program does not appear to have loaded correctly
SOLUTION:
Please check installation folder “C:/Program Files/Statistical Solutions Ltd/nQuery + nTerim 4.0″ and see if the following files are present: “NQInterimAnalysis.exe” and “nQuery70.exe“.
If not then there has been an installation issue with three likely causes
- Previous Version of the software has not been uninstalled
- Firewall/Antivirus issues
- Administrator Rights issues
Proposed Checks
- Uninstall from control panel all versions including 4.0. If no other versions appear in control panel then N.B check any other nQuery + nTerim folders in Statistical Solutions Ltd folder for files.
- If any files are found please delete these files and the folder.
- Disable any firewall/antivirus during installation/registration and uninstall and then reinstall 4.0. These can be turned on after installation has occurred. This 3rd step may not have to be implemented if the original issue was caused by files that appeared in Statistical Solutions folder and these have since been deleted as per steps 1 & 2 above.
- Check to create a desktop icon during installation. When finished installation, go to desktop icon and right-click installer and choose “Run as Administrator”.