ERROR:
The software installs and registers OK but when the user runs it and opens a table the message “An unsupported operation has occurred” appears and the program shuts down. (Happens when user does not RESTART after installation)
SOLUTION:
This applies to older nQuery versions - not nQuery Advanced.
(Please note do not include the quote marks i.e “ in making the entries)
- Go to the ‘Start Search’ box in the Start menu, and type -cmd
- You will see an icon for cmd.exe in the menu
- Right click on this and select Run as administrator
- You will see a DOS window open. Type “cd C:\Windows\system32’ and press enter - Note: Change end of url to 64, if are running in 64-bit mode.
- Now type ‘regsvr32 ss32x25.ocx’ and press enter
- Do this again with ‘regsvr32 richtx32.ocx’ and press enter
- Once these are registered try running the software again
Please check also the default location is correct
- Navigate to the following folder: C:\ProgramFiles\Statistical Solutions Ltd\nQuery \Templates\nQuery
- Right click on any. nqa file; in the context menu, select Open with -> Choose default program…
- Browse to find nQuery70.exe file and select.(The default location is C:\ProgramFiles\Statistical Solutions Ltd\nQuery).
- Make sure always use the selected program to open this kind of file is checked
- Click OK.
If the above does not resolve your issue
You will have to re-install the software. Before doing so you will need to fully remove it. To do this, go to Control Panel and choose Add/Remove Programs, so please contact support@statsols.com at this stage to assist with the process.